Terms & Conditions

1. Content & Media Rights

• Photos and videos captured during Book of Tours trips by our content creators or travellers may be used by Book of Tours for promotional and marketing purposes across media platforms, subject to applicable laws and consent requirements.
• No individual or third party may use such content for commercial or advertising purposes without obtaining prior permission from Book of Tours or the respective rights holder.

2. Payment Policy

• Full payment of the trip cost must be completed before the commencement of the trip.
• Failure to clear pending payments may result in cancellation of the booking, subject to the applicable cancellation policy.

3. Valid ID Proof

• All travellers must carry a valid government-issued photo ID for verification before boarding.
• Boarding may be denied if valid identification is not provided.

4. Booking Transfer Policy

• Bookings are non-transferable. Only individuals whose names are mentioned in the confirmed booking will be permitted to travel.

5. International Travel & Passport Requirements

• For international trips, travellers must ensure that their passports meet the validity and condition requirements of the destination country and any transit countries.
• Book of Tours shall not be responsible for denied boarding, entry refusal, deportation, or additional expenses arising from invalid travel documents or failure to meet immigration requirements, to the extent permitted by law.
• Any additional costs arising from such circumstances shall be borne by the traveller.

6. Weather & Government Restrictions

• In the event of unforeseen weather conditions, natural calamities, road closures, landslides, government restrictions, or other circumstances beyond the company’s reasonable control, certain activities, sightseeing points, or travel routes may be cancelled, modified, or replaced.
• Book of Tours will make every reasonable effort to provide an alternative feasible activity or arrangement wherever possible.
• No refund will be provided for individual activities, sightseeing points, or services cancelled due to such circumstances, subject to applicable law and the agreed booking and cancellation policy.

7. Transportation & Road Conditions

• Travel plans may be modified due to traffic restrictions, roadblocks, landslides, snowfall, adverse weather, vehicle restrictions, or other unforeseen circumstances.
• Book of Tours and its representatives will make reasonable efforts to ensure the safety and continuity of the trip.
• Any additional expenses arising from unforeseen circumstances, including alternate transportation or accommodation, may be payable by the traveller where applicable and as communicated by the trip coordinator.
• Air conditioning may be switched off in hilly regions or whenever the driver considers it necessary for vehicle performance, road conditions, or passenger safety.

8. Departure & No-Show Policy

• Departure timings are fixed. All travellers must report at the designated pickup point at least 30 minutes before the scheduled departure and keep their status updated with the trip coordinator.
• The trip coordinator may attempt to contact travellers up to twice before departure; however, this does not guarantee that a delayed traveller can be accommodated.
• Failure to report at the designated departure point on time will be considered a no-show.
• No refund or compensation will be provided in case of a no-show, subject to applicable law and the agreed booking terms.
• If permitted by the trip operator, the traveller will be responsible for reaching the next designated point at their own expense.

9. Early Return & Unused Services

• No refund will be provided for unused services, including accommodation, transportation, meals, activities, sightseeing, or other inclusions, if a traveller voluntarily leaves the trip early.
• No refund will be provided if a traveller voluntarily skips any activity, sightseeing point, meal, or other service included in the itinerary, subject to applicable law.
• No refunds shall be made for services not availed by the traveller where the applicable booking terms lawfully exclude such refunds.

10. Batch Size & Trip Operations

• If the minimum required batch size is not achieved, Book of Tours reserves the right to operate the trip in association with a trusted third-party travel partner or operator.
• Certain operational aspects, including transportation, accommodation, trip coordination, or other arrangements, may be managed in collaboration with the partner operator.
• Book of Tours will make every reasonable effort to maintain the planned itinerary and agreed service standards. Specific operational arrangements may vary depending on the partner operator’s availability and policies.
• By confirming the booking, travellers acknowledge that such arrangements may be made when necessary for the smooth operation of the trip.

11. Hotel & Accommodation

• Hotel accommodation is subject to availability and may be changed to a property of a similar category when necessary due to operational circumstances.
• Room preferences, specific hotel requests, and special arrangements are subject to availability and cannot be guaranteed unless confirmed in writing.
• Any material change to the agreed accommodation category or package inclusions will be communicated to travellers, with appropriate remedies handled in accordance with the booking terms and applicable law.

12. Luggage & Personal Belongings

• Travellers are responsible for the safety of their luggage, valuables, and personal belongings throughout the trip.
• Book of Tours shall not be responsible for loss, theft, or damage to personal belongings, except where liability cannot be excluded under applicable law.

13. Alcohol, Smoking & Prohibited Substances

• Alcohol consumption, smoking, and the use of intoxicating or prohibited substances are strictly prohibited on trips where a complete prohibition has been communicated by Book of Tours, and in all circumstances where prohibited by applicable law.
• Travellers must follow all safety instructions, particularly during trekking, camping, high-altitude travel, and other adventure activities.
• Travellers are advised to assess their physical fitness before participating in physically demanding activities.

14. Adventure Travel & Safety Risks

• Book of Tours organises trips that may involve trekking, camping, high-altitude travel, challenging terrain, and other adventure activities that carry inherent risks, including accidents, injury, illness, loss of property, and other unforeseen events.
• Travellers must follow the instructions of trip leaders, drivers, local authorities, and activity operators at all times.
• Book of Tours will take reasonable measures to support traveller safety. Nothing in these terms excludes or limits liability that cannot legally be excluded under applicable law.

15. Behaviour & Discipline

• All travellers are expected to behave respectfully towards fellow travellers, trip coordinators, drivers, local communities, and service providers.
• Misconduct, harassment, disruptive behaviour, or violation of safety instructions will not be tolerated.
• Serious violations may result in removal from an activity or trip where reasonably necessary and legally permissible, without prejudice to any rights the traveller may have under applicable law.

16. Travel Insurance

• Travel insurance is not included in the package unless expressly stated in the booking confirmation.
• Travellers are strongly advised to obtain suitable travel insurance covering medical emergencies, accidents, evacuation, theft, trip interruption, and other relevant risks, especially for adventure and high-altitude trips.

17. Delays & Unforeseen Circumstances

• Book of Tours shall not be held responsible for delays, cancellations, or itinerary changes caused by circumstances beyond its reasonable control, including natural disasters, landslides, extreme weather, road closures, accidents, vehicle breakdowns, political unrest, government restrictions, or other unforeseen events.
• The company will make reasonable efforts to communicate significant changes and assist travellers with feasible alternatives.
• Refunds, alternative arrangements, and any additional costs will be handled in accordance with the applicable booking and cancellation policy and applicable law.

18. Itinerary Changes & Final Authority

• Weather conditions, road accessibility, permits, local restrictions, operational requirements, and the physical capabilities of participants may require changes to the itinerary.
• Book of Tours reserves the right to modify the itinerary, transportation arrangements, activities, accommodation, or schedule when reasonably necessary due to safety, operational, weather-related, or government-related circumstances.
• The safety and well-being of travellers will remain the primary consideration in such situations.
• By confirming a booking, travellers acknowledge that they have read and understood these Terms & Conditions, along with the applicable itinerary, inclusions, exclusions, and cancellation policy.

19. Contact & Clarifications

• Travellers are encouraged to clarify any questions regarding the itinerary, inclusions, exclusions, payment terms, or cancellation policy with the Book of Tours team before confirming their booking.